Yunnan Xincheng Waterproof Technology Co., Ltd. is committed to providing high-quality waterproof coatings and systematic solutions to customers worldwide. We adhere to the principle of "customer-oriented and professional service-driven," striving to achieve the vision of "providing comprehensive waterproofing and creating an international new city." Adhering to our mission of "providing perfect protection for human well-being," we ensure that every client's project proceeds efficiently and smoothly through a systematic process.
I. Preliminary Communication and Requirements Verification
1. Customer Requirements Collection: The client will provide the application scenario (e.g., roof, basement, bridge, tunnel, etc.), performance requirements (waterproofing, wear resistance, UV resistance, chemical resistance, etc.), and budget expectations.
2. Professional Advice: Our technical team will provide professional product solutions and construction recommendations based on the information provided by the client and the actual application environment.
3. Design Support: For customized requirements, our designers can provide design advice on color, packaging, and coating effects.
II. Proofing and Moldmaking Services
1. Sample Production: Based on the customer's confirmed requirements or drawings, we can provide small or finished samples for testing and confirmation.
2. Moldmaking: If the product requires a custom mold (such as a special packaging barrel, tooling, or coating mold), we can assist with mold making. The mold cost is borne by the customer, but once the order volume reaches the agreed quantity, we will refund the corresponding mold cost to reduce the customer's burden.
3. Sample Confirmation: After receiving the sample, the customer may provide modification suggestions, and we will continuously optimize until the customer is fully satisfied.
III. Contract Signing and Production Planning
1. Contract Confirmation: After the sample is confirmed, both parties will sign a formal contract specifying product specifications, quantity, unit price, delivery date, payment method, etc.
2. Contract Payment: Once the customer pays the agreed amount, the production process officially begins.
3. Production Lead Time: The production lead time is calculated from the date of payment confirmation and generally does not exceed 15 days.
4. Process Monitoring: During the production process, our company assigns dedicated personnel to follow up and provide timely feedback to customers on production progress and quality.
IV. Quality Control and Testing
1. Raw Material Control: All raw materials are rigorously screened and tested to ensure they meet industry standards.
2. Production Monitoring: Multiple spot checks are conducted throughout the production process to ensure stable product performance.
3. Finished Product Testing: Before shipment, finished products are tested for various indicators, including water resistance, adhesion, abrasion resistance, and weather resistance, to ensure they meet customer requirements.
4. Third-Party Testing Support: If requested by the customer, our company can assist in arranging third-party testing reports to enhance the project's credibility.
V. Delivery and After-Sales Service
1. Delivery Method: Based on the contractual agreement, we use logistics, ocean freight, or the customer's designated transportation method to ensure safe and timely delivery of our products.
2. After-Sales Support:
Detailed construction process instructions and user manuals are provided.
If you encounter any problems during installation, our technicians can provide remote guidance and on-site support if necessary.
We regularly monitor customer experience, collect feedback, and continuously optimize our services and products.
3. Ongoing Partnership: We value long-term partnerships and offer preferential pricing, sample fee reductions, and priority delivery to established customers.